Mark Giannini of Memphis, TN Says Feedback is Crucial

Mark Giannini of Memphis, TN is a high level executive in the information technology field. In his younger years he was behind the creation and development of two successful IT firms that became highly reputable, before he eventually sold them to be managed by others. In his most recent book, The Tallest Pygmy: The New Paradigm For Transformative IT that Every C-Suite Executive Must Know and Understand, Mark Giannini tells all on how to run a successful IT operation, and he puts a heavy amount of importance on getting customers involved in a business’ operations.

Customers keep a business above water, but it the relationship is much more complex than that, says Mark Giannini. Customer loyalty is gained through the proven help that each company’s solution offers to the customer; if the customers find themselves struggling they may seek new ways to improve their businesses, which also means scouting for other businesses to help them. To run a successful IT operation, businesses must keep in close contact with their customers and make sure that their services are helping the customer’s situation improve with causation. Ponder challenges that the customer may be facing, and then look for ways that you can help erase those challenges.

Mark Giannini of Memphis, TN’s success lies within his ability to save time and get results. He says managers must find where their money and manpower is needed, and eliminate the places where it isn’t. One of the cheapest and easiest ways of learning this is through valuable customer feedback. That is why customer involvement is crucial to the information technology industry.