Mark Giannini Memphis: House of Mews

Mark Giannini of Memphis founded Service Assurance/Outsource IT two years out of college, and built it into the largest privately held technology integration organization in the Mid-South.

The company specialized in customer-focused computer service and repair, and one that would respond to its customers in hours rather than in days. Mark Giannini of Memphis says that he was able to grow the business through attention to detail and focused execution.

Mark Giannini of Memphis is a 1987 graduate of Christian Brothers University, a four-year, private university in Memphis. He founded Service Assurance/Outsource IT in 1989.

Mark Giannini of Memphis is also responsible for Packrat Automatic Data Protection, a software product that is designed to recover computer data after a crash or some similar disaster. He says the Packrat software is a superior data recovery solution to traditional external data backup systems like tapes, ZIP drives, and other removable media.

For all of his accomplishments, Mark Giannini of Memphis was a recipient of the "Top 40 under 40" award from the Memphis Business Journal in 1996. One year later he was named Entrepreneur of the Year by the same publication. Entrepreneur Magazine named Mark Giannini of Memphis one of the Top 500 Entrepreneurs in the United States in 1997. He sold Service Assurance/Outsource IT to All Covered, a division of Konica Minolta Business Solutions USA, in 2012.

Mark Giannini of Memphis is a longtime supporter of many charitable causes, including the Race for the Cure. He has been the technology donor for the Boy Scouts and a supporter of the House of Mews, a Memphis area feline protection agency.

Mark Giannini of Memphis, TN Says Feedback is Crucial

Mark Giannini of Memphis, TN is a high level executive in the information technology field. In his younger years he was behind the creation and development of two successful IT firms that became highly reputable, before he eventually sold them to be managed by others. In his most recent book, The Tallest Pygmy: The New Paradigm For Transformative IT that Every C-Suite Executive Must Know and Understand, Mark Giannini tells all on how to run a successful IT operation, and he puts a heavy amount of importance on getting customers involved in a business’ operations.

Customers keep a business above water, but it the relationship is much more complex than that, says Mark Giannini. Customer loyalty is gained through the proven help that each company’s solution offers to the customer; if the customers find themselves struggling they may seek new ways to improve their businesses, which also means scouting for other businesses to help them. To run a successful IT operation, businesses must keep in close contact with their customers and make sure that their services are helping the customer’s situation improve with causation. Ponder challenges that the customer may be facing, and then look for ways that you can help erase those challenges.

Mark Giannini of Memphis, TN’s success lies within his ability to save time and get results. He says managers must find where their money and manpower is needed, and eliminate the places where it isn’t. One of the cheapest and easiest ways of learning this is through valuable customer feedback. That is why customer involvement is crucial to the information technology industry.

Mark Giannini of Memphis, TN on How to Prosper

Mark Giannini is a body of accomplishment in the information technology field. He has been responsible for the creation, growth and sale of two prosperous IT companies that made him one of the most prominent businessmen in the Mid South region. In his latest book, The Tallest Pygmy: The New Paradigm for Transformative IT That Every C-Suite Executive Must Know and Understand, Mark Giannini shares tips with Chief Executive Officers and Senior Executives on ways to maintain success in a field that is always changing.

Technology is a gradually molding industry. It takes on new forms and components constantly, forcing other companies in the sector to either adapt to the new technologies or to develop something better. Mark Giannini of Memphis, TN believes you should always aim for doing better; staying up with the technology of others keeps you behind on their trail, perpetually looking for ways to gain some ground. Mark Giannini says in order to take on your competitors, you must develop the better product.

One way of finding these avenues is through beneficial relationships with your customers; that is, one in which both of you become more successful from the relationship. All successful businesses want their clients to be prosperous; that’s why they are employed to help them in the first place. But how does the customer help make you successful beyond just the sale? Feedback is the easiest solution as it helps give IT departments insight on how they can embrace new ideas and make their products better.

Mark Giannini of Memphis, TN Knows How to Stay Ahead

A modern business success story, Mark Giannini of Memphis, TN started, raised and sold two successful IT companies that made him a key player in the information technology sector. He recently released a book, The Tallest Pygmy: The New Paradigm For Transformative IT that Every C-Suite Executive Must Know And Understand, where Giannini shares the ways for Chief Executive Officers and Senior Executives to run an efficient and profitable IT department.

Of all the valuable tips in The Tallest Pygmy, one of the biggest is about keeping a competitive edge and always being ahead of the game, as well as changing the rules as they come. According to Mark Giannini, running a successful information technology department means you must demonstrate endless innovation. Competitors will always look for ways to do better than you , and you should never let them catch up. Being the company that takes on new and better solutions will help ensure customer loyalty, and give them confidence in your ability to do the job better than anyone else.

In order to communicate this, Mark Giannini of Memphis, TN compares the concept to what we see in modern electronics. Whenever a new device or component is made, the industry either weeds it out of the compatibility field or inherits it as one of its own, forcing other companies to adapt to the technology or develop a better one. Mark Giannini thinks IT departments should always be developing something newer and better, because every second lost is one gained to the competitor.

Mark Giannini of Memphis, TN Gives to Homeless Pet Populations

Mark Giannini of Memphis, TN is well-known for his community involvement efforts and his ability to use smart business approaches to draw hefty donations from generous benefactors. His experience with the House of Mews in Memphis shows his ability to draw support from his fellow peers as well.

The House of Mews is a no-kill cat rescue and adoption shelter that was being battered by financial struggles back in 2010. These struggles included the burden of a raised monthly rent. The shelter had over a hundred and forty cats and about thirty kittens at the time, all of which were soon to be without a home. Mark Giannini of Memphis, TN, who is allergic to cats, heard about this sad circumstance from a local newspaper, and was compelled into action. He spoke with his partners at Service Assurance, his successful information technology firm, and they decided they would take immediate action.

The sponsorship from Service Assurance covered the House of Mew’s thousand-dollar rent in full for thirty six months. Their efforts didn’t end there, though; Service Assurance, an IT company, maintained the adoption shelter’s website and online presence while encouraging their workers to volunteer hours there, doing basic repairs, wiring jobs or just playing with the cats.

Mark Giannini’s story with The House of Mews is yet another example as to how he uses his high level position to better the lives of others. The community of the Greater Memphis area is fortunate to have a resident like Mark Giannini.

Mark Giannini of Memphis, TN Uses his Faith as a Tool

According to Mark Giannini of Memphis, TN, his religion is what got him where he is today. Raised in a solid Christian background, Mark Giannini regularly attended Sunday church throughout his upbringing, learning the values of love, compassion and faith that have gotten him to where he is today.

Mark Giannini graduated from Christian Brothers University in 1987, where he had proven his ability to take on the business world, and now wanted to find a way where he could mesh his strong values with new opportunities for leadership.

Throughout a prosperous career in the information technology sector, Mark Giannini repeatedly referred back to his teachings as a Sunday school student, and was so gracious with his employees that they followed him without doubt, a sign that some of Giannini’s faith may had been passed down to them.

Once he got out of IT, he now had the free time to do what he has always wanted to do: volunteer. He took up several charitable endeavors, acting as a crucial aid to non profits, artists and growing businesses in the greater Memphis area. Not only did he use his business savvy to drive all of his endeavors, but he also used his strong sense of compassion to inspire others to give to the community.

Mark Giannini of Memphis, TN maintained a strong connection with his fellow alumni at Christian Brothers University, and eventually joined the Board of Directors. With faith that has served him as much as he has shared it, his position is a perfect example of his mixture of business and faith.

Mark Giannini of Memphis, TN Holds Many Board Positions

Mark Giannini of Memphis, TN stepped away from a long career in the information technology industry after selling his last company, and now had more time to involve himself in more unbridled acts of generosity to the community that served as a foundation for his success. Mark Giannini immediately got involved with the infrastructure of business, arts and government organizations that bore influence over the Memphis community.

Mark Giannini held board of director positions in multiple organizations. He worked for the Memphis Better Business Bureau, preserving the integrity of businesses in his area. He was an avid fundraiser for the Brooks Museum of Art, Tennessee’s oldest and largest museum, and supported them to the tune of $800,000. Gianni spent time in the Memphis Chamber of Commerce, where he found ways to boost business development in the Greater Memphis area while fighting unemployment rates.

His endeavors were not all business, however. He took much pleasure in his faith, the arts and botany.

As an alumnus of Christian Brothers University, Mark Giannini helped his alma mater resolve issues pertaining to the university through cost-efficient solutions and fundraising. For Dixon Gallery and Gardens, Mark Giannini was the creator their largest fundraiser ever, Art on Fire. A music lover at heart, Mark Giannini served as a governing member of Beale Street Caravan, a radio syndicate that plays mostly local music. Lastly, Mark Giannini believes the preservation of community starts with its beautification. The natural beauty of the Memphis Botanical Gardens is a model for community improvement that shows how living communities can grow from their roots.